FAQ

 

Contact

 

Q: How can I contact Visual You (Lokisa)?
A:
General/ Ordering inquiries: info(at)visual-you.com.
Return/Exchange inquiries: return(at)visual-you.com (Click here to review our Return&Exchange policy)
 

 

Q: What information should I include with my inquiry?
A: As many of the following information as possible:

1. The customer's first and last name
2. Order number
3. E-mail address (log-in ID)
4. The name of the concerning product.

Please allow us up to 48 hours to respond to your inquiry. (Mon-Fri 9:00am-4:00pm)

 

Q: Where is Visual You's store located?

A: Visual You is an online-based store only. We ship from U.S.- California. Please check our Events page for the conventions we travel to if you would like to shop with us at our open pop up booths.


Order

 

Q: How can I check on my order status - When will it be shipped?

A: All orders are subject to availability.
(Status: Pending) After placing an order, you will receive an e-mail notification confirming that we have received your order request.
(Status: Processing) Once your payment has been received (payment via paypal) or once we have billed your credit card (payment via credit card), we will process (pack) your order. (From Monday through Friday; please allow 1-2 business days of processing time). If an item is unavailable, we will contact you via your provided e-mail or phone number. Please make sure that your e-mail or phone number is accurate and up-to-date .
(Status: Shipped) When there is no problem with your order, it will be shipped.

**** Orders are processed and shipped on business days only (Monday-Friday), excluding U.S. holidays.
 

 

Q: I placed an order but I did not receive an Order Confirmation/ my Welcome Coupon. What do I do now?
A: Please be sure that your email address is not misspelled. A technical error might have prevented you from receiving your order confirmation. If you are uncertain or would like us to re-send your order confirmation, please send an inquiry to us here


Payment


Q: Has my payment been processed/ received yet??


A: Your payment has not been processed/ received until you will receive an e-mail confirmation containing your order information and its status having been switched from "Pending" to "Processing".

Paypal: Your payment is received instantly if the entire amount due is available in your Paypal account. Otherwise, we will receive a notification from Paypal instructing us to wait for your payment (eCheck) to be cleared before shipping your order.

Credit card: In order for us to successfully bill your credit card you must provide us with:
1. Correct Credit Card information (Full 16 digits, expiration date (MM/YY) and 3-digit CVV# , exception American Express 4-digit CVV#).
2. Correct Billing Information/ Address, because your order will go through a AVS (Billing address verification system).

When a card declines, we will contact the customer via E-Mail or Phone.
Once the problem is resolved, we will be able to charge your credit card instantly.

Please make sure to select the Credit Card icon, otherwise the credit card number you enter will not go through and we will not receive your credit card information:



We accept:
PaypalVISAMaster CardAmerican ExpressDiscover NetworkBank Transfer
We do not accept: Gift cards (Gift cards will not be verified by our AVS; billing address verification system.)

Bank Wire Transfer: When choosing to send your payment via Bank Wire Transfer, please allow us 24-48 hrs to provide you with our Bank information.

Personal Check/ Money Order: We encourage you to send a Money Order instead of a Check. For a payment via check, you must allow us a 4-10 days clearing/ processing period upon the shipment of your order. In the contrary, Money orders do not need to be cleared. Therefore, your order can be processed/ shipped instantly, once we receive your Money order.
When choosing to send your payment via Check or Money Order, please allow us 24-48 hrs to provide you with further instructions.


C.O.D. (Cash On Delivery): When placing a C.O.D. order, the customer must confirm and agree to pay for an additional $7.95 - $9.15 service fee. Then, we will send the order out as C.O.D. and the postal carrier will collect the payment from the customer while delivering the package.
When the carrier delivers the package you may 1.Write a personal check or 2. Pay cash. 

Please select "Check/ Money Order" as your payment method but comment "C.O.D. I confirm an additional $7.95 - $9.15 service fee." into the comment box at the checkout to be able to pay for your order via C.O.D.

Products

 

Q: Do you guarantee that the items I've ordered are always in stock???


A: The best effort to update the website and product's availability is being made during business hours (Monday to Friday). However, occasionally inaccuracies in the quantity availability might occur. If it will be found that the product or quantity ordered is not available, we will contact you immediately via e-mail or phone call. Please make sure that your e-mail or phone number is accurate for us to resolve the incident ASAP.
 

Q: How can I find out more about a product??


A: A further detailed product description is listed following the product's image. You may e-mail us with further questions.

 

Q: Do your clothes come true to size?


A: Since everyone has a different clothing fit preference (some people like it more fitting, others like it more loose), the best advise is to look at our size measuring chart, which is provided for each specific clothing piece. (Please understand that all measurements could be +/- 0.5 to 1 inch)


 

Modeling

Q: How do I become a Photo / Fashion Show model for Visual You?


A: Please check our website or follow our Instagram and Facebook to see if we are currently running auditions/ castings. If yes, you will find all information/ postings there.