Return & Exchange Policy

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We're so sorry your order didn't quite work out! Please contact us immediately and we promise to show our best efforts in making everything right! We will not be happy until you will be happy with your shopping experience. Promise!


U.S. RETURN & EXCHANGE

Choose to Exchange and the shipping cost is free!*


 

Choose from these Awesome Options:

  • 1) Exchange:

    Need a different size or color? Of course, you may have an exchange
    if that item's still in stock. 

    *We will pay for the shipping cost of your exchange package! (U.S.only)

     

  • 2) Store Credit + $5 Bonus:

    Receive an online store credit for the amount of your returned item + $5 Bonus that you can use toward finding something else you'll enjoy. 
     
  • 3) Refund:

    Receive a refund back to your original payment method, minus a 15% restocking fee. 

    *Refund requests must be made within 14 days
    of the original order shipment date.


(How to make an International Return -click here-)


HOW TO MAKE AN EASY RETURN

 

  1. First, please read our Return Requirements listed below.
  2. Is your item eligible of a return? Let's get you a RAN (Return Authorization Number). A RAN is required before you can send back your return to us.
    C
    ontact us at our Contact us page to request your RAN. (It is best if you log-in to your account first.)
    When contacting us, please include
    as many of the following information:

    1. The full name of the person who purchased the item(s)*
    2. Order number
    3. E-mail address (login ID)
    4. The name of the concerning product *
    5. The reason of your return request * (To show prove of a defective product, you must attach a picture with your E-mail.)


    *required
     
  3. You should receive a response from us, within 48 hrs, including our 'Returns & Exchange Form'. Fill out this form and include it in your return package.
  4. Choose your own shipping provider, Schedule an easy USPS pickup through www.usps.com or go by the classic way via drop-off at your local post office!

     

Return & Exchange Requirements
 

Eligibility Timeframe:

  1. To qualify for a return, please contact us within 21 days of the original order date.
  2. Return packages must be received back to our Return Address within 14 days of your return inquiry.

  •  

    Ineligible Items:

    1. Items marked as sale or final sale.
    2. Free gifts or promotional items.
    3. Returns received in damaged/ used/ worn condition.
    4. Shipping charges.
    5. Items bought from a convention/ trade show vs. from our webstore visual-you.com / lokisa.com
       
    6. Fully eligible Items:

      1. Items of cases where we have made an error (incorrect/ defective items).
         
  • Limited eligible Items:

    1. Items bought from a different platform such as Etsy, Storenvy, Crunchyroll are eligible but subject to full     re-shipping cost (Exchange) and 20% restocking fee (Return).
  • Packaging Requirements:

    1. Apparel or Non-Apparel: Must be returned to us in their original, unworn, unwashed, and odor-/ smoke-free condition with original tags or packaging intact.
       
  • Return of an item bought using a coupon code:

    Coupon / discount codes are allocated across all items ordered within an order. When returning an item that was bought with such a code, you'll be refunded the amount that you paid after the applied discount.

Terms & Conditions
 

  1. Returns & Exchanges will be processed (& shipped) within 5-10 business days upon receipt of the package.
  2. If your Exchange request is no longer available, you will receive a Store Credit instead.
  3. The buyer is responsible for all shipping fees. Original and return shipping fees are non-refundable.
  4. We inspect all Returns & Exchanges and reserve the right to deny or refuse a refund based on the returned condition.
  5. Returns & Exchanges that don't meet our Return Requirements are subject to delayed processing times, store credit, 15%-40% restocking fee, or denial.
  6. You will receive an e-mail confirmation once your Return or Exchange has been processed or shipped.
  7. Please contact us at return(at)visual-you.com if you have any questions or concerns.
  8. By purchasing from visual-you.com / lokisa.com, you accept these terms and conditions.
 

Returned Packages due to Incorrect Address
 

Please understand that we are not responsible for any orders mailed to an incorrect address, as we will specifically ship to the address that is provided via the Ship-To information. Please be sure to review the Ship-To address before ordering. If an order returns to us due to such reason, we will ask the customer for payment of the re-shipping fee and a valid, updated Ship-To address. If the customer does not respond to our inquiry after 4 weeks, a refund, less any order transaction fees and the original shipping cost will be issued.