Shoe Order Policy

Processing time

Our shoes are being prepared and shipped from a different warehouse. Therefore, they require an additional processing time of 2-3 business days before their shipment. (This would be 2-3 business days in addition to our regular 24-48 hrs order processing time.)

Restocking fee

Our shoes are being prepared and shipped from a different warehouse. Therefore, there will be a 20% restocking fee on
all shoe returns that the customer is responsible for.

Returning shoes

You must report us within 14 days (2 weeks) of receipt of your order to obtain a RAN (Return Authorization Number) before sending the merchandise back to us. To obtain a RAN, please send an E-Mail enquiry to return (at) visual-you.com and include following information:

1. The customer"s first and last name under your account
2. Order number
3. E-mail address (login ID)
4. The name or item # of the concerning product.
5. The reason of your return / exchange request. (To show prove of a defective product, you must attach a picture with your E-mail.)

We do not accept returns / exchanges after 14 days.

Re-shipping fee

The customer will be responsible for all shipping cost involved in sending the shoes back to us and for the re-shipping fee of the exchange.

Shoes ineligible of a return:

Shoes cannot be returned or exchanged if they have been worn (out the streets) or show visible signs of wear. They must be in their original / mint condition: All original price tags or the packing /wrapping of the product have to be in their original position.

Based on availability, shoes can be exchanged for a bigger or smaller size. If the size is not available anymore, there is only exchange with other merchandise from the store possible, no refunds.