Shipping Info INT

🎄 CHRISTMAS DELIVERY 🎄

 

  • Standard Mail/ Flat Rate: Order by Nov 29
  • Priority Mail: Order by Nov 29 
  • Priority Mail Express: Order by Dec 6 

*Cut off time 10 pm - PST. Dates are for estimated delivery by December 25 and not a guarantee. Actual delivery date may vary. Please factor in possible delay caused by the ongoing effects of the pandemic and possible customs delay. 



Please 
allow 2-4 days of processing time before an order is shipped. All orders are processed from Monday-Friday. Orders placed on the weekend and / or holidays are processed on the next business day. Thank you.

 


Shipping International
 

Q: Do you ship to my country?
A: We are currently only able to ship to Canada. 
All order communication will be done via e-mail. Thus, it is very important that your e-mail address is accurate and current. Please make sure to double-check your shipping/ delivery address and include your phone number as it helps the postal service/ delivery courier to get in contact with you in case there is a delivery problem.

Q: How much will I pay for Int. shipping?
A: 

The shipping cost is based on the purchase amount. Please see the rates listed below. 

Q: When will my order be shipped?
A: Please allow us 2-4 business days of processing time to prepare and pack your order upon its shipment. Inaccurate or incomplete payment or shipping information may delay your order processing.


Q: What shipping methods do you offer & how long does the delivery take?

USPS Priority Mail Express INT (estimated 3 - 5 day delivery time)

USPS Priority Mail INT (estimated 6 - 10 day delivery time)

FLAT RATE: USPS Standard Post INT (estimated 7 - 21 days) *see below



FLAT RATE - INTERNATIONAL (Canada) 

Purchase  $  0.00 - $24.99      
= $9.99  Shipping cost
"                 $25.00 - $41.99  
   = $18.99 "
"                 $42.00 - $79.99     = $29.99 "
"                 $80.00 or more     = $38.99 "



FLAT RATE ships via USPS Standard Post Int. (ca. 1 - 3 week delivery) for purchase amounts of $80 or less.
FLAT RATE ships via USPS Priority Mail Int. (ca. 1 - 2 week delivery) for purchase amounts of $80 or more.


Q: How can I track my order/ package?
A: Once your package has been transferred to the USPS Postal Service, we will send you an e-mail, which will notify you that your order status has changed from "Processing" to "Shipped". This e-mail also includes the tracking number of your order package.

Q: Are there any additional cost or taxes?
A: Certain countries may charge additional custom's fees and/ or independent carrier charges. Our company Visual You has no control over these charges and cannot predict what they may be. Please understand that our company is not responsible for any of such cost occurred (by any third party) and will not be able to offer any kind of reimbursement. The customer is fully responsible for all carriage/ duty fees due upon clearance (through customs) for delivery in his/ her country to the final destination. 
Returned packaged due to the customer's default (e.g. customer refusing to pay such fees) are subject to a 20% restocking fee.

 

Add-ons due to COVID-19:


Q: I haven't received my order yet. Can you check where it's at? 
A: Please allow one to three months for the delivery since the shipment day. Please contact us no later than three months since the shipment day and we'll be glad to assist by taking a look at your order / tracking details. There might be delivery delay caused by the USPS postal office due to the ongoing effects of COVID-19. We apologize for the inconvenience and appreciate your understanding and patience in this regard. 

 


For Shipping to the U.S. -click here-